We stand behind every product we make. So much so that we offer a lifetime guarantee to the original purchaser! Thats right, If anything ever happens to your product, due to faulty material or craftsmanship, things like the stitching breaks, the leather tears or a rivet pops off, send it back and we will fix it or if we can't fix it, we will send you a new one. Our warranty does not cover any damage caused by you, such as neglect, improper care, accident, or normal wear and tear. Examples of things not covered are stains, scratches, spills, your kids colors on it, your dog eats it, you run it over with your car or you throw it over a cliff.
If you come by our products second hand or your first hand product is damaged due to abuse or lack of proper care, contact us and we can in most cases repair it for half of what it cost to replace it.
Each Bag is made to order.
Average turnaround is 3-5 working days. If you need it sooner for any reason, please add a comment to order notes and we will be sure that it is communicated to GFG. They and we, will do our best to accommodate your request. Please understand that the closer we are to a particular holiday the more difficult this will be. However, if it just isn't possible to get the gift out on time we are more than happy to work with you to supply a picture or documentation of the gift to come. Contact firstname.lastname@example.org for special requests.