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Shipping Policy

US Shipping

We currently ship anywhere within the US.  The majority of our designers/suppliers ship Via UPS ground or USPS First Class and Priority Mail (this includes P.O. boxes and APO addresses). A handful of our designers/suppliers may utilize other shipping methods including FedEX and DHL. Each designer’s lead time may vary so please check the “Shipping & Returns” tab on the product detail page for information regarding the designer’s location and shipping lead time. The ‘Lead time’ is the time necessary for the designer to produce and ship your items, once shipped, US orders typically take 3-7 business days to arrive.

 

We do offer internationally shipping on a case by case bases. Please contact orders@myspashop.com for a shipping estimate.  

Please note: We do not include duties and/or taxes in these costs.

If your order contains several items from various designers the items will be shipped from various locations and will have varied delivery times accordingly. All of these delivery details can be found by logging in to your account and viewing your order history. 

Wine/Spirits Shipping

Shipping of Wine or other Spirits is limited by the US Government to the following states:Spirits Shipping.

Delivery Confirmation

Once each item has been fulfilled by the designer, you will receive an email confirming your items are on their way. This email will include a tracking number allowing you to check the status of your order by logging in to your account and checking your order history page. 

Our designers are located all around the world and will ship your items directly to you from their location so please know the arrival dates may vary depending upon where the designer is located and where you are having the items delivered. As always, if you have any questions about your order, contact customer service orders@myspashop.com.  We are always happy to assist.

 

Returns

Return policies are specified on the product detail page. For most items (unless otherwise specified under the products pages) we accept returns within 14 days of receipt if the item is unused and in original condition.

To return an item, please contact a member of our customer service team orders@myspashop.com or call 1.877,697,7274 or 877-My-Spa-Shop with your order number, item, and reason for return (your order details can be found in your order history page.  We will provide return instruction by email within 24 hrs M-F, excluding holidays.. 

For returns outside the return policy, my Spa Shop reserves the right to not accept the return or issue store credit in place of a full refund. 

All returned items must arrive unused and in the original packaging. 

Please note, items that are made-to-order or one-of-a-kind are not eligible for return. 

****In all cases, refunds for shipping costs will be determined at our discretion.

 

Damaged Items

If you receive an item in less than perfect condition, please notify us by contacting our orders@myspashop.com We will do all we can to remedy the situation.

 

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