Shipping & Returns

US Shipping

We currently ship anywhere within the US.  The majority of our orders ship Via UPS ground or USPS First Class and Priority Mail (this includes P.O. boxes and APO addresses).
A handful of our designers/suppliers may utilize other shipping methods including FedEX and DHL. Each products lead time may vary so please check the “Shipping & Returns” tab on the product detail page for more information.

Expedited Shipping

Expedited shipping is only available for orders with delivery addresses within the continental United States. Please contact us directly for quotes on expedited shipping. 

Multiple Brands on Order

If your order contains several items from various brands the items will be shipped from various locations and will have varied delivery times accordingly. All of these delivery details can be found by logging into your account and viewing your order history. 

Shipping Delays

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

International Shipping

We do offer international shipping on a case by case basis. Please contact orders@myspashop.com for a shipping estimate.  

Customs, Duties & Taxes

mySpaShop is not responsible for any customs, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery Confirmation

Once your order has been fulfilled, you will receive an email confirming your items are on their way. This email will include a tracking number allowing you to check the status of your order by logging in to your account and checking your order history page. 

Our brands are located all around the world and will ship your items directly to you from their location so please know the arrival dates may vary depending upon where the designer is located and where you are having the items delivered.

Returns/Exchanges

We accepts returns/exchanges within 14 days of receipt. All returned items must arrive unused and in the original packaging.  Return shipping fees are the responsibility of the buyer. 

Please be sure to check the product details page for individual return/exchange.

To return an item, please contact us at orders@myspashop.com with your order number, item, and reason for return (your order details can be found in your order history page.  We will provide return instruction by email within 24 hrs M-F, excluding holidays.. 

Please note, items that are made-to-order or one-of-a-kind are not eligible for return. 

Damaged Items

If you receive an item in less than perfect condition, please notify us by contacting our orders@myspashop.com We will do all we can to remedy the situation.

 

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