We do offer international shipping on a case by case basis. Please contact firstname.lastname@example.org for a shipping estimate.
mySpaShop is not responsible for any customs, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Once your order has been fulfilled, you will receive an email confirming your items are on their way. This email will include a tracking number allowing you to check the status of your order by logging in to your account and checking your order history page.
Our brands are located all around the world and will ship your items directly to you from their location so please know the arrival dates may vary depending upon where the designer is located and where you are having the items delivered.
We accepts returns/exchanges within 14 days of receipt. All returned items must arrive unused and in the original packaging. Return shipping fees are the responsibility of the buyer.
Please be sure to check the product details page for individual return/exchange.
To return an item, please contact us at email@example.com with your order number, item, and reason for return (your order details can be found in your order history page. We will provide return instruction by email within 24 hrs M-F, excluding holidays..
Please note, items that are made-to-order or one-of-a-kind are not eligible for return.
If you receive an item in less than perfect condition, please notify us by contacting our firstname.lastname@example.org We will do all we can to remedy the situation.