mySpaShop will post shipping promotions throughout the year. Please note that there are often exceptions to shipping promotions which may exclude brands or items. Most often this is the case for oversized or heavy products, products/brands shipping from outside of the US and products/brands that list a flat rate shipping notice under the product description.
Note:Free Shipping promotions only cover ground shipping within the continental USA. Expedited shipping is not covered. However, if you contact us for shipments outside of the USA we can quote a reduced shipping rate based on the actual to you less the usual cost for standard ground shipping to USA locations.
Please contact us via Tidio Live Chat or email@example.com with questions.
We do offer internationally shipping on a case by case bases. Please contact firstname.lastname@example.org for a shipping estimate.
mySpaShop is not responsible for any customs, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping of Wine or other Spirits is limited by the US Government to the following states:Spirits Shipping.
Once each item has been fulfilled by the designer, you will receive an email confirming your items are on their way. This email will include a tracking number allowing you to check the status of your order by logging in to your account and checking your order history page.
Our designers are located all around the world and will ship your items directly to you from their location so please know the arrival dates may vary depending upon where the designer is located and where you are having the items delivered. As always, if you have any questions about your order, contact customer service email@example.com. We are always happy to assist.
For most items (unless otherwise specified under the products pages) mySpaShop (mSS) accepts returns/exchanges within 14 days of receipt if the item is unused and in original condition. Return shipping fees are the responsibility of the buyer and are not covered by mSS. In instances where mSS provides the return shipping label, shipping costs will be deducted from the refunded order.
Please be sure to check the product details page for individual return /exchange.
To return an item, please contact a member of our customer service team firstname.lastname@example.org with your order number, item, and reason for return (your order details can be found in your order history page. We will provide return instruction by email within 24 hrs M-F, excluding holidays..
For returns outside the return policy, my Spa Shop reserves the right to not accept the return or issue store credit in place of a full refund.
All returned items must arrive unused and in the original packaging.
Please note, items that are made-to-order or one-of-a-kind are not eligible for return.
****On a case by case basis, refunds for shipping costs will be determined at our discretion.
If you receive an item in less than perfect condition, please notify us by contacting our email@example.com We will do all we can to remedy the situation.